Delivery Information

UK Deliveries

We dispatch the majority of orders same day when received before 3pm Mondays – Fridays. Orders received after 3pm, at weekends or on bank holidays will be dispatched the next working day. Occassionally orders may incur a delay and take 24 hours to process for dispatch though this does not usually affect the estimated delivery timescales.

We tailor the delivery experience to meet your needs; whether you wish to have the security of tracking and signatures or a place to collect parcels at your leisure away from your home or workplace, we have a delivery option for you.

Our most popular services are FREE delivery on orders over £50 and Standard delivery. Here’s an outline the benefits of our UK delivery methods: 

Price

Service

Delivery Times

Info

£3.95

Standard

3 – 5 days

May require a signature on delivery.

£4.95

Collect +

3 - 5 days.

This is a tracked service. Parcel will be sent to your nearest Collect + point which are often local shops with flexible opening times.*

FREE

Standard Delivery on orders over £50

3 - 5 days

May require a signature on delivery. Royal Mail/ Courier

Price on Request

Next Day/Premium

1 - 2 days

Please email info@rapunzelsretreat.com or contact us for a quote. Small/light parcels may be a reasonabe price, however, large/heavy parcels may be quite expensive. 

* If you require delivery to a specific Collect + point for delivery, then please fill in the 'Additional Comments' section on your order with your request (or contact us within the hour after you place your order by email) to ensure your preferred location is chosen. If no preference is given, then the nearest Collect + location will be chosen on your behalf, by default, for your convenience. 

For details regarding the specifics of these delivery methods please refer to our Terms & Conditions which you will be required to agree to before completing your order in the checkout process.

We currently only deliver to the UK through the website. EU/International deliveries can be placed with prior arrangement. Please see below for details.

Outside the UK

We do deliver to the EU, USA and Rest of the World though we need to calculate the shipping charges prior to your order as these are based on size, weight and speed of delivery. These orders are placed through our PayPal invoicing system rather than the website currently.

Please can customers outside the UK email their country, postal code/zip code and details of the items they are interested in purchasing. Rapunzel’s Retreat will email through the post and packaging costs for sending the items listed. If the customer agrees to the shipping costs, a PayPal invoice will be sent by email to the customer as our current online website system does not process International/EU orders. All orders will be dispatched once payment has been received. If payment is received prior to 3pm Mon-Fri (GMT London) orders will usually be dispatched same day, otherwise they will be sent on the next working day.

Customs, import duties and/or handling fees may be applied to your order. These are the responsibility of the customer upon delivery and we have no control of these charges, nor can we predict what they may be, if any are incurred. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Delivery estimates quoted do not include any delays which may occur due to customs.

If packages are returned to us, due to the customer being unable to collect the parcel, for any reason, or by not paying the customs, import duties and/or additional handling fees incurred, we can only refund the cost of items returned to us, less the original delivery fees.